MyStorage

Expertise

• Single-tenant self-storage platform
• Booking, billing, and customer portal workflows
• Payment and business system integrations
• AWS cloud architecture and operations

Overview

A self-storage platform for booking, billing, and operations

MyStorage needed a customer-facing booking flow and operating platform designed around its own facilities instead of a generic shared SaaS model.

The platform had to connect customer journeys, payments, accounting, CRM, and monitoring into one reliable AWS-hosted foundation.

Challenge

Make storage booking easier while keeping operations connected

Customers needed a responsive booking experience with clear navigation, unit availability, and checkout paths.

Internal teams needed payment security, business integrations, observability, and a data model aligned with their facilities and operations.

Solution

Customer booking plus back-office workflows on AWS

• Engineered a responsive customer booking flow with clear navigation, availability, and checkout paths.
• Connected payment and back-office workflows, including AsiaPay tokenization, Xero accounting, and Zoho CRM.
• Implemented structured logging and real-time monitoring to improve observability, incident response, and AWS cloud operations.
• Designed single-tenant data and operations flows around MyStorage's own facilities.
• Prepared Phase 2 enhancements on a scalable AWS product foundation.

Outcome

A platform foundation for better customer and operational growth

MyStorage gained a platform that connects customer booking, payments, and operational systems in a single-tenant AWS environment.

The foundation gives the team stronger visibility, clearer integrations, and a path for future customer experience improvements.